BEWARE of extra policies and fees you are being signed up for without your knowledge between CIBC Visa and Canadian Premier Insurance. My CIBC visa credit card was compromised in June 2024. Visa quickly detected the issue, canceled the card and issued me a new one. At this time, they also added on Protective Insurance (a type of insurance policy) through Canadian Premier Life Insurance without my permission. I did NOT sign up for this policy, I only wanted a new credit card. They would have started charging me monthly fees. I asked both visa and Can Premier ins for proof that I agreed to have this insurance added to my credit card and they cannot find any. This is the second time this has happened. The first is when our former financial advisor singed us up for extra insurance on a mortgage. We were charged money and it took a big fight to get the money back. I caught them and they had to reimburse me but wouldn’t take responsibility. This is scammy and could be worth $Millions in profits for the bank taking advantage of clients who aren’t aware this is happening to them. I did get a letter in the mail congratulating me on buying this insurance but not until after the policy was issued. Obviously I would have had to sign my name for such a policy. Again, NOT by my doing. Please spread the word and check all your fees. Look for scammy headings on your credit card bills like “Protective Insurance”. I certainly don’t feel too “protected” by this bank.
Date of experience : August 26, 2024
Aug 30, 2024Every time I come into the Hyde park/Oxford branch in london Ontario I have an infuriating experience. Customer service doesn r exist and clearly customers are no ptriority. Right now I have been waiting for over 25 min to deposit checks because the machine didn t do it. There is one person who was busy doing something rather than helping and prevent a long line up. And as k type she checked out into the weekend - at 2.40 pm . Go figure
Date of experience : August 30, 2024
6 days agoCIBC allowed scammers to withdraw from my account and they are taking forever to resolve the issue. Everytime i speak to guest services, each staff have different answers and dont have any idea of what they are talking about. They are not properly trained on how to handle this situations. They dont have a great security system. Please dont bank with them.
Date of experience : August 21, 2024
4 days agoI called CIBC to request for funds transfer from my RRSP to chequing account. The agent who got my call wasn't sure what to do, so he turned it over to the next agent ZENIA. A big thank you to agent ZENIA for helping me with my RRSP funds. She handled the transaction professionally, and she's really good at her job.
Date of experience : September 03, 2024
Read 1 more review about CIBC Aug 27, 2024I have a portfolio of over 200k here which will be removed within the next week. All I get is grief with customer service here. Try to report a stolen credit card or issues with your debit card with the numbers on the back of the card(s) and your on your cell for over 1 hour unless your cell battery runs out.
Staff reduction at several branches in my area are WAY down. Security guards in some branches suggest something is wrong with the system. Emails are not return if your dealing with an investor within your back. I could go on with many other issues but blowing off steam isn't going to achieve anything in my case except CHANGING banks. They are loosing clients at my branch.
Date of experience : August 27, 2024
2 days agoAbsolutely garbage. They hang up on you after you wait for over 20 minutes. All they do is transfer you. STAY AWAY FROM CIBC.
Date of experience : September 07, 2024
Aug 29, 2024Took a walk for exercise and pay a utility bill in person rather than electronically at CIBC, 2121 Carling Avenue, Ottawa. Do this frequently in summer. Have been a customer for about 30 years. Waited in line. You always wait in line at CIBC. Present my bill, swipe my client card and the teller asks, “do you have ID?”. “Why.” I ask. “New corporate policy,” she says. “We have to ask for ID for all transactions. Your cellphone password/number or passport will do.” I don’t have either with me, so I ask to speak to whoever is playing manager that day. A short, chubby woman appears. New policy she confirms. To protect our customers. Yeah, sure. It is to protect CIBC and does nothing but insult customers whom, BTW their ads say are “highly satisfied.” Not me. I leave and send a complaint to Victor G. Dodig, CIBC Prez and CEO in Toronto. No response. No surprise. What’s next to ID customers? Fingerprints? Retinal scan? DNA sample? Or is total e-banking their ultimate aim?
Date of experience : August 16, 2024
3 days agoThis is my review from July. The matter is still not resolved. Go to the end to see today's update:
I lost my debit card and was sent a new one. The instruction was to use it at an ATM or merchant in order to activate it. The ATM rejected it. I asked for help in the branch. They couldn't do anything. I spent hours on the phone making account and PIN changes and was asked to go to an ATM because "now it (will) be ok". It wasn't, and I got exactly the same rejection message. I went back to their phone line only to be advised that they will need to send a new card. To complicate all of this the service reps online, and I spoke to two of them at different times, both spoke with heavy South Asian accents and I had to continually ask them to slow down so that I could understand them. Now I am waiting for another three to ten days for a replacement card. This is beyond belief.
Date of experience: July 24, 2024
Since the time of that review I have received no less than two cards. When I tried the first one it was rejected. I had multiple conversations with the "help" line, the upshot of which was to issue another card because "it must be faulty".
Once the new card arrived I tried it at an ATM and, surprise, it was rejected. I tried it at two different merchants and it worked perfectly. I went back to the ATM and it still rejected my card.
I have had three conversations today with the "help" line. Two of them were obviously trying and eventually the third one upon my insistence passed me to a supervisor who, after I once again insisted, said she would pass the problem to IT and call me back within 24 hours.
The second of the three persisted in talking over me when I was trying to explain what was wrong. I suggested at one point that it seemed to me that there was a glitch in the system to which she replied" I don't know what you mean by system". She actually said that. This conversation ended abruptly when I raised my voice to express my disbelief at what she had asked.
This afternoon, I received a phone call left on my messages by someone whose voice was barely above a whisper and who left only the CIBC number and no extension. You can imagine the nightmare involved in trying to ascertain who called.
This whole sorry saga is like something from a Kafka novel. The sheer inefficiency and at times, imbecility, of people who are supposed to help is beyond comprehension.
Date of experience : September 06, 2024
